Last updated: 16 October 2026
A. Damaged, defective, wrong or missing goods (all buyers) — 14 days
- If the goods arrive damaged, defective, wrong or incomplete, write to us within 14 days of delivery (order number + photos).
- We give you a return authorisation (RMA) and the return address. We pay the return shipping.
- Once the goods reach us and are checked, we send a replacement or refund the price to the payment method you used, in euro.
B. Withdrawal (goods are fine, you change your mind) — consumers only
This withdrawal right is only for consumers who buy for purposes outside their trade or profession. It does not apply to companies and business buyers (see C).
- You may withdraw from your purchase within 14 days of receiving the goods, without giving a reason. The period starts on the day you receive the goods (or, for an order in several parcels, the last parcel).
- Send your withdrawal statement to info@g25auto.com (name, order number, items). You may use this text: “I hereby withdraw from my contract for the following goods: [items], ordered on [date], received on [date]. Name: [ ]. Address: [ ].”
- We send you an RMA and the return address. Parcels sent back without an RMA can be held up at customs, so please do not ship without one. Send the goods back within 14 days after you told us.
- Costs. Return shipping is paid by the buyer. Costs incurred in a withdrawal (shipping, customs, payment fees and any loss in value of the goods) are deducted; the remaining amount is refunded after the goods reach us and are checked.
- Condition. The goods must be unused, uninstalled, complete and in the original packaging. Any loss in value caused by handling beyond what is needed to check the part is deducted from your refund.
- Exceptions (no withdrawal right as far as the law allows): goods made to your specification or adapted for you; goods that cannot be returned for health or hygiene reasons once opened; goods mixed with other items; parts that have been installed.
C. Business buyers
There is no statutory withdrawal right. Returns are possible only with our prior agreement (RMA), when the goods are unused, complete and in the original packaging, and the request reaches us within 14 days of delivery. A restocking fee may be charged for goods we shipped correctly; we will tell you before approving the return. For damaged, defective or wrong goods, Section A applies.
D. Return shipping and customs
Returns are made only with an RMA and the label or instructions we give you. The parcel travels as a return of exported goods, and the carrier or our customs broker handles the paperwork. Import duties and taxes you paid at the destination can be recovered only under the customs rules of your country; we cannot refund them ourselves.
E. Refund method and time
Refunds are made to the payment method you used, in euro. Bank and payment provider charges and exchange differences may affect the refunded amount. The refund is made within 14 days after the goods have been checked.
F. Contact
info@g25auto.com · WhatsApp / phone +90 533 625 40 39 · KEP: g25group@hs01.kep.tr
G25 GROUP SANAL MAĞAZACILIK TİCARET ANONİM ŞİRKETİ, Halkalı Merkez Mah. 1. Posta Sk. Cadde 24 No: 12 İç Kapı No: 115, 34303 Küçükçekmece / İstanbul, Türkiye